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Phelps Health expands emergency room in Rolla to aid rural care

Phelps Health expands emergency room in Rolla to aid rural care


Phelps Health, a prominent healthcare provider in Rolla, Missouri, is embarking on a significant expansion of its emergency department. This strategic move addresses the pressing challenges faced by rural healthcare systems and aims to enhance patient care in the region. The ongoing investment underscores the hospital’s commitment to adapting to changing healthcare needs, particularly as many rural facilities confront financial pressures and service limitations.

### Expansion Overview

Phelps Health plans to more than double the size of its emergency department, representing a substantial investment of $60 million. Set to open in 2027, this expansion will feature more and larger examination rooms, as well as private spaces specifically designed to accommodate sexual assault victims and mental health patients. In addition, the new facility will house more comprehensive labs and diagnostic capabilities.

The decision to expand is particularly crucial considering the broader landscape of rural healthcare, where smaller hospitals are increasingly struggling to maintain operations. Over the past decade, 21 hospitals have closed in Missouri, largely affecting rural communities that have limited access to medical services.

### Financial Pressures on Rural Hospitals

The financial viability of rural healthcare providers is a growing concern, exacerbated by changes to state and federal rules regarding Medicare and Medicaid. These programs are essential for rural hospitals, as they often comprise the majority of patient payers. Phelps Health’s CEO, Jason Shenefield, emphasizes that navigating the complexities of federal payments continues to be a challenge for the organization.

Despite those challenges, Phelps Health concluded its previous fiscal year positively, with two-thirds of its patients covered by Medicare or Medicaid. The ability to maintain operations and invest in expansion is a testament to the organization’s efficiency and adaptability, as they strive to meet the increasing healthcare demands of the rural population.

### Identifying Community Needs

The impetus for the emergency department expansion stems from community feedback and the insights gained from operating during the COVID-19 pandemic. Jenece Martin, a member of Phelps Health’s board of trustees, highlighted the necessity for more space dedicated to various ER situations, informed by her conversations with community members about their healthcare experiences.

The COVID-19 pandemic put overwhelming pressure on many healthcare facilities, including Phelps Health, which operated near full capacity while managing the influx of COVID-19 patients. The age and layout of existing emergency facilities became a bottleneck for efficient care delivery, prompting a reevaluation of the hospital’s capabilities.

### Future-Proofing Healthcare Delivery

According to Keri Heavin, Phelps Health’s chief nursing and operations officer, the design of the new emergency department takes potential future healthcare crises into account. The plans include objectives to ensure that the facility can effectively respond to infectious disease outbreaks while maintaining a high standard of patient safety.

The expansion will not only accommodate current needs but also provide flexibility for future growth, with additional floors allocated for new offices, labs, or patient care spaces. This forward-looking approach aims to ensure that Phelps Health remains equipped to handle evolving healthcare demands over the years.

### Conclusion

The expansion of Phelps Health’s emergency department is a critical step in addressing the challenges faced by rural healthcare providers and enhancing patient care in Rolla, Missouri. By investing in modern facilities equipped to provide comprehensive emergency care, the organization demonstrates its commitment to meeting community needs and sustaining its operations despite an uncertain healthcare landscape.

As the healthcare environment continues to evolve, Phelps Health serves as a vital resource in rural Missouri. While financial uncertainties loom, the proactive measures taken by this regional hospital signal a hopeful future for those relying on rural healthcare services. As Phelps Health prepares for this significant development, it highlights the importance of sustained investment and community involvement in ensuring that quality care is accessible to all, particularly in underserved areas.

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