In recent years, the hospitality industry has witnessed significant advancements in technology aimed at enhancing guest experiences and operational efficiency. An exemplary case of this evolution is the adoption of Shiji’s Infrasys POS by Pan Pacific London, a move that underscores the hotel’s commitment to elevating service quality across its multiple food and beverage (F&B) venues.
Understanding the Infrasys POS Implementation
Located in the heart of London, Pan Pacific London serves as both a luxury hotel and a dining destination. With the introduction of Shiji’s Infrasys POS, the property now boasts a robust, cloud-based POS system across eight venues and functionalities spanning 11 workstations and 19 tablets. This implementation represents a significant leap forward in the hotel’s ability to manage its diverse dining experiences, accommodating various service types from fine dining in Straits Kitchen & Bar to casual orders at Ginger Lily Bar & Lounge.
The strategic decision to implement Infrasys POS was propelled by the increasing need for a unified technology solution that can support high transaction volumes while being adaptable and scalable. This is particularly vital in a cosmopolitan hub like London, where guest expectations for service quality are exceptionally high.
Benefits of Infrasys POS for Pan Pacific London
One of the key advantages of adopting the Infrasys POS is its flexibility. The system is designed to provide real-time data analytics, allowing the staff to streamline service workflows effectively. For Pan Pacific London, this means enhancing operational efficiency — from managing reservations in the restaurant to processing room service orders — all within a single platform.
Shiji’s Infrasys POS also incorporates comprehensive reporting features, allowing the hotel to analyze sales data, track performance across different venues, and adjust strategies accordingly. This kind of data-driven decision-making is essential in maintaining competitiveness in the hospitality sector.
Jinny Chong, Vice President of Finance at Pan Pacific Hotels Group, pointed out that the smooth implementation was largely due to Shiji’s support. She noted that the need for a solution that not only catered to the variety and scale of their London operations but also aligned with their global technology strategy was paramount.
Part of a Larger Strategy
This implementation is not just a localized effort; it is part of a broader initiative by the Pan Pacific Hotels Group to standardize their POS systems across its global portfolio. With Infrasys already in place at 24 other locations across Asia and Africa, the London property marks an important milestone as the first to adopt the system in Europe. This uniformity can simplify training processes for staff and create a more cohesive brand identity across properties.
Scalability and Future Integration
The design of Infrasys POS emphasizes scalability. As Pan Pacific London continues to expand its offerings and adapt to evolving guest needs, the platform will allow for easy integration of additional Shiji modules in the future. This adaptability is crucial in today’s fast-moving hospitality environment, where guest preferences can change rapidly.
For example, with increasing demand for contactless service options, the system’s capability to manage in-room dining and takeout seamlessly positions the hotel favorably in the current market landscape. The anticipation of future enhancements and the ability to tailor services to customer preferences can give high-end properties like Pan Pacific London a competitive edge.
Conclusion
The adoption of Shiji’s Infrasys POS at Pan Pacific London is a significant step towards revolutionizing the guest experience and operational excellence. By embracing this advanced technology, the hotel not only improves its service delivery but also aligns itself with a global trend prioritizing efficiency and guest satisfaction in the hospitality industry.
As Pan Pacific London continues to refine its offerings and explore new service possibilities, the implementation of Infrasys POS serves as a testament to the importance of adopting innovative solutions in an ever-evolving marketplace. Through collaboration with established tech partners like Shiji, the hotel remains committed to delivering the highest level of service in a competitive environment.
This strategic move signals a promising future for Pan Pacific London as it leverages technology to enhance guest experiences while maintaining its position as a premier luxury destination. For visitors looking to experience the best in hospitality, Pan Pacific London, with the power of Shiji’s Infrasys POS, is well-poised to meet and exceed expectations.
